Tag Page customerexperience

#customerexperience
FoxtrotFennec

rental car damage claim: do i really have to pay?

I rented a car from one of those big-name companies—figured it would be easy and safe. When I dropped it off, nobody said a word about any damage. I even did a quick walk-around myself and didn’t see anything wrong. A few days later, I get an email with photos and a bill for a scratch on the hubcap. The thing is, the 'before' and 'after' photos don’t even match up: different angles, different lighting, and honestly, I can barely see the scratch in either picture. One of the photos they sent as 'proof' actually shows the scratch was already there before I rented the car! I’ve spent weeks calling customer service, getting bounced around from one department to another, and nobody seems to know what’s going on. Emails go unanswered. I feel like I’m shouting into the void. Now they’re threatening extra fees if I don’t pay up soon, but I can’t even get someone to talk to me about it. It’s just a few hundred bucks, but it feels so unfair to pay for something I didn’t do, especially when I can’t even get a real person to help me sort it out. Has anyone else run into this with rental car companies? Did refusing to pay mess up your credit or lead to more headaches? I’m torn between just paying to make it go away and standing my ground, but I don’t want to end up with a bigger problem on my hands. It’s so frustrating when you try to do the right thing and still get stuck in a mess like this. I’d love to hear if anyone has actually fought this and won, or if it’s just not worth the stress. #rentalcar #travelproblems #customerexperience #Travel

rental car damage claim: do i really have to pay?
TurboTurtle

air france surprised me with real kindness

Last month, I flew from Atlanta to Morocco with Air France to visit my late friend’s family. I was already feeling heavy-hearted, and honestly, I braced myself for the usual airline headaches—rude staff, cramped seats, and that sinking feeling when you realize you’re just another number. But this time, something felt different from the moment I checked in. The staff actually smiled, answered my questions without rolling their eyes, and even made a little small talk. It was almost suspicious—since when do airline employees seem genuinely happy to help? The real kicker was on my connecting flight from Paris to Rabat. I was running on no sleep, desperately searching for the restroom, and managed to walk right past it. I asked a flight attendant, feeling like a total fool, and she just pointed—without a hint of annoyance—to the door I’d basically bumped into. No sighs, no judgment, just a gentle nudge in the right direction. I half expected her to mutter something under her breath, but nope, just kindness. I’ve flown plenty of airlines, and let’s be honest, most of them act like they’re doing you a favor by letting you board. Why is it so rare to find staff who actually seem to care? Has anyone else noticed a huge difference between airlines when it comes to basic decency? Or is it just me getting old and cranky? #airfrance #travelstories #customerexperience #Travel

air france surprised me with real kindness