AI vs. Humans: Klarna’s Customer Service Reboot

Klarna’s experiment with AI replacing 700 customer service jobs is taking a U-turn. After losing billions in value and facing backlash over lackluster support, the fintech giant is piloting a new hiring model—think Uber, but for remote customer service reps. Is this proof that human touch still trumps algorithms, or is it just a temporary fix? Would you trust a chatbot with your money questions? #Fintech #CustomerExperience #AI #TechDebate #FutureOfWork #Tech