why did avis call my suv downgrade an upgrade?
We finally made it to Hawaii after months of planning, and I was excited to drive around the island in a big, comfy Chevy Suburban. I even paid extra to make sure we’d have enough space for everyone and all our luggage. But when we got to the AVIS counter, they handed us the keys to a Chrysler Pacifica minivan instead. Sure, it fit all of us, but it’s not exactly the same as cruising in a Suburban, right? I mean, I specifically paid more to avoid the minivan experience!
After the trip, I reached out to AVIS to ask for a refund since I felt like I got downgraded. Their response? They claimed I was actually upgraded. Upgraded! From an $80,000 SUV to a $40,000 minivan. How does that make sense? Has anyone else had a rental company try to convince you that a minivan is somehow better than a premium SUV?
I pushed back, and after a couple of emails, they finally agreed to refund me $120 and tossed in a one-day rental coupon. It took some back-and-forth, but at least I got something. Still, I can’t help but wonder—do these companies just hope we’ll give up if they say no the first time?
#carRentalStories #travelProblems #HawaiiTrip #Travel
