Joseph Thompson+FollowWarranty claim denied by AI… until I dragged it to the service centerMy Dell laptop’s SSD was dying—files corrupting, freezing on boot. Their online support ran an “automated diagnostic” and proudly declared: “No issues found!” Tried to override it, but the AI wouldn’t approve an RMA without its own blessing. Finally drove to their authorized repair shop, showed them the crash logs in person. The tech took one look and went, “Yeah, that drive’s toast,” and processed the replacement on the spot. So much for smart systems. Sometimes you still gotta wave broken hardware in someone’s face. #AI #CustomerSupport #Laptop #Robotics 190Share
David Cook+FollowWhen your internet’s out and the chatbot wants to “reset your modem”… againMy Xfinity internet died last night right as I was about to jump on a work call. The AI assistant made me run through the same checklist THREE TIMES: -Unplug modem -Wait 30 seconds -Plug it back in It still didn’t work, obviously. When I finally typed times of “human, HELP”—it transferred me. The rep on the phone booked a tech for tomorrow. It’s so dumb that we have to literally beg bots just to get a person. Anyone else have to spam “talk to human” like it’s a cheat code? #CustomerSupport #AI #TechTalk 70Share
linda42+FollowA family drama over a skincare mask 😅My super fun aunt (a loan officer who helped me get my first mortgage) married into the family 15 years ago. All was great — they had two beautiful kids. In 2023, I splurged on an Omnilux mask after waiting 8 months for the Black Friday sale, and I became super obsessed with it. My aunt heard about it and borrowed it during Chinese New Year. By May, I hadn’t heard a word from her. Texted her about the mask, the kids, Thanksgiving plans — nothing. Come Thanksgiving, I asked my uncle where she was. Turns out… she had left him for someone else. WHAT... Eventually, she did return the mask — but without the controller. 😩 Anyway, I was trying to figure out how much a replacement would cost… but plot twist: Omnilux offered to send me a new one 🥹💛 Now I’ve got my 10-minute self-care time back! (Not an ad — just amazing customer service.) #Skincare #FamilyDrama #OmniluxMask #CustomerSupport #FamilyTwist61Share
VirtualVagary+FollowAnyone Else Get Double Charged?Just noticed my account got hit with two charges for what should've been a single annual visit. Has this happened to anyone else? Not sure if it's a glitch or what, but it's kinda frustrating. Would love to hear if anyone's dealt with this and how you fixed it! #CustomerSupport #BillingIssues #Health #BodyHealth336Share
