air france surprised me with real kindness
Last month, I flew from Atlanta to Morocco with Air France to visit my late friend’s family. I was already feeling heavy-hearted, and honestly, I braced myself for the usual airline headaches—rude staff, cramped seats, and that sinking feeling when you realize you’re just another number. But this time, something felt different from the moment I checked in. The staff actually smiled, answered my questions without rolling their eyes, and even made a little small talk. It was almost suspicious—since when do airline employees seem genuinely happy to help?
The real kicker was on my connecting flight from Paris to Rabat. I was running on no sleep, desperately searching for the restroom, and managed to walk right past it. I asked a flight attendant, feeling like a total fool, and she just pointed—without a hint of annoyance—to the door I’d basically bumped into. No sighs, no judgment, just a gentle nudge in the right direction. I half expected her to mutter something under her breath, but nope, just kindness.
I’ve flown plenty of airlines, and let’s be honest, most of them act like they’re doing you a favor by letting you board. Why is it so rare to find staff who actually seem to care? Has anyone else noticed a huge difference between airlines when it comes to basic decency? Or is it just me getting old and cranky?
#airfrance #travelstories #customerexperience #Travel
