Klarna’s AI Gamble Backfires—Humans Needed!

So Klarna, the buy-now-pay-later app, thought robots could handle everything—customer complaints, translations, you name it. Fast forward: they’re quietly calling people back after realizing AI just can’t deal with angry customers or tricky situations. Turns out, saving money isn’t worth it if your service tanks. Now, Klarna’s thinking about hiring gig workers to bring back the human touch. Lesson? Sometimes, you really do need to talk to a real person! #AIFails #WorkLife #Fintech #CustomerService #MoneyTalk #Business