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Dawn SmithDawn Smith

Sam’s Club Ditches Checkouts—Smart Move?

Sam’s Club is going all-in on tech by removing traditional and self-checkout lanes, pushing everyone to use their Scan & Go app. While some shoppers are hyped about skipping lines, others worry about accessibility for those without smartphones. Is this the future of retail convenience, or are we leaving some customers behind? Let’s debate: does digital-first always mean better service? #RetailTech #DigitalTransformation #CustomerExperience #TechDebate #Tech

2025-04-25
Pamela Hodgin
This stinks a lot of people won’t shop there because of this it was bad when they had self checkout and no one to help you and now when you walk out it scans your cart the only thing they are all doing is is getting rude of people and mainly putting robots instead of people just got to stop and bring back the people and get rid of the robots out of there, including self checkouts, and the thing that scans your car and he walk out the door. This needs to go back to the old way not the new way.
04-25
Lexington, OK
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8
James HOWLETT
Sam's club Scan and Go is easy to use, I like using it for faster check out and your receipt is in your purchase history within the App, as well as in your Gmail. I believe the reason for the change is stop the misused of the card by unauthorized person's.
04-25
Lansing, MI
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3
Kim Polenske
When they do that I will not go to Sam’s. I think it’s going to really hurt the company.
04-25
Thedford, NE
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9
Lisa
Sam's club is looking at the convenience to customers to get out the door, but not looking at financial safety by wanting people to use a smart phone. To link financial information to a phone is to many hackers. Convenience over Safety.
04-27
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2
Frederick Dale Johnson
the old days are gone however Sam today I've been shopping an or a member 1994 North carolina Cary nc where first being here back to my point Mr Sam Walston earned this money the old fashioned way customer serves don't think Mr Walston would like this however moving forward gonna be different 🙏
04-25
Durham, NC
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2
Michele Lorenz
when this happens I'm done with Sam's I'll go to Costco
04-25
Traverse City, MI
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11
Im an Asshole
in the future a headline will read...sams scraps scan and go, reinstalls manned checkouts
04-25
Reply(10)
4
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