Cigna or United Healthcare? Real Talk Please

Hey guys, I’ve been stuck in this limbo trying to decide between Cigna and United Healthcare. Gotta say, the internet seems pretty divided. Honestly, I'm leaning towards Cigna, mainly 'cause I've heard so many nightmare stories about United’s customer service. Like, people waiting HOURS on hold just to get a simple question answered. WTF?! Can anyone out there give a bit of real-world insight? Does anyone actually have a positive experience with United or is it just as bad as it sounds? I don't wanna be stuck struggling to get basic help with my plan or surprise bills that feel like a sucker punch. Any advice would be awesome; I'm feeling a bit over my head here. Thanks! #CignaVsUnited #HealthcareConfusion #HelpMeDecide